Before you open a ticket
- Check the live status banner on the homepage and in Discord #status—especially after a War Thunder update or Gaijin patch. If status is offline, wait for the new build instead of forcing an old loader.
- Download the loader only from your operator portal (linked in your order email). Do not run files from DMs, YouTube links, or forum attachments.
- Have your checkout order ID, Windows version (10 or 11), War Thunder client build, and a screenshot of the exact error ready. Redact unrelated personal info from screenshots when possible.